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Auditing Reviews and Community Posts ​

This guide will teach you how to audit comments and reviews in the Gamifiera Platform. You'll learn how to accept, reject, and filter reviews and community comments to maintain high-quality content in your community.

What Can Be Audited? ​

The audit system covers all types of user-generated content:

  • Reviews: Product reviews submitted by customers
  • Questions: Questions asked about products
  • Answers: Responses to product questions
  • Community Posts: Social posts and community content

Comment Navigation and Audit ​

Dashboard Overview ​

When you open the dashboard, you can see if you have:

  • Pending reviews awaiting approval
  • Approved questions without replies that need staff attention

Accessing Comments ​

In the sidebar, you can list all comments by clicking:

  • Comments → List - View all comments

To approve pending comments, navigate to:

  • Comments → Audit - Review and moderate pending content

Audit View ​

In the audit view, you can see all pending comments, including:

  • Reviews
  • Community posts
  • Customer questions and answers

Approving or Rejecting Comments ​

Approving and rejecting comments is straightforward:

  1. Select one or more comments by marking the checkboxes
  2. Click APPROVE to approve the selected comments
  3. Click REJECT to reject comments that don't meet your guidelines

💡 Tip: Bad words and inappropriate content are automatically highlighted in red to help you quickly identify problematic comments.

Filtering Comments ​

If you have many pending comments, you can filter them to work more efficiently.

Filter by Rating ​

Filter reviews by star rating to prioritize certain feedback:

  1. Click FILTER
  2. Select Rating → Choose the star rating (e.g., 5 stars, 1 star)
  3. Review the filtered results
  4. Select all desired comments and click Accept or Reject

Example workflow:

  • Start with 5-star reviews - These are often positive and can be quickly approved
  • Then check 1-star reviews - These may require more attention and could contain issues

Filter by Comment Type ​

To view only specific types of content:

  1. Click FILTER
  2. Select Comment type → Choose the type (e.g., Board post, Review, Question)
  3. The view will show only that content type

Example: To see only community posts:

  • FILTER → Comment type → Board post

This shows all community posts made to a board.

Replying to Comments ​

You can reply directly to comments from the audit view:

  1. Click on the comment you want to reply to
  2. Click Reply
  3. Type your response
  4. Click Save when you're ready

This is especially useful when working with community posts and questions that need staff responses.

Creating and Saving Custom Filters ​

If you use a filter view frequently, you can save it for quick access.

Save a Filter View ​

  1. Set up your desired filters (rating, comment type, etc.)
  2. Click the Save view button
  3. Give the view a descriptive name
  4. Choose the visibility:
    • Personal - Only visible to your account
    • Merchant - Visible throughout your entire organization
  5. Click Save

Example: Creating a "Not Answered by Staff" Filter ​

A practical example for finding community questions that need responses:

  1. Click Create New Filter
  2. Add the condition: Not answered by staff
  3. Name the filter: "Not Answered by Staff"
  4. Save it to your account (Personal) or organization (Merchant)

Once saved, the filter appears as a new button. Click it anytime to immediately see all community questions still waiting for a staff reply.

Translating Reviews ​

If you receive comments in languages you don't understand, you can translate them to review the content properly.

Option 1: Translate Individual Comments ​

Translate comments one at a time directly in the list view.

Option 2: Bulk Translation ​

Translate all comments at once by going to:

  • Settings → Translations

This makes it easier to review feedback from all your customers, regardless of the language they use.