Privacy Policy

At Gamifiera, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our widgets. We adhere to the General Data Protection Regulation (GDPR) and ensure that your data is handled in accordance with the regulation.

Information We Collect

When you install and use our widgets, we may collect the following information:

• User ID: We collect your unique user identifier to authenticate and manage your account.
• Customer Information: We may collect customer information such as first name, email address, and customer ID to provide personalized experiences and reward members.
• Transaction and Order Data: We process transaction and order data to calculate points and reward members based on their purchases.
• User-generated Content: We collect and store user-generated content such as reviews, community posts, questions, answers, hypes, and image uploads to enhance the user experience and encourage engagement.
• Device Information: We may collect basic device information such as IP address, operating system, and device type to optimize our service and ensure a seamless user experience.

How We Use Your Information

We use the collected information to:

• Provide and maintain our widget's functionality, including membership features, community engagement, and reward systems.
• Personalize user experiences by leveraging customer information and transaction data to offer targeted rewards and content.
• Analyze customer engagement and provide insights without revealing customers' identities.
• Communicate with customers, such as requesting reviews after a purchase, when merchants opt for this feature.
• Improve our widget's performance, fix bugs, and develop new features based on user interactions and feedback.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

• With your consent: We may share your information with third parties when you provide explicit consent for us to do so.
• With trusted third-party service providers: We may engage trusted companies or individuals to process personal information on our behalf, such as hosting and managing our servers (e.g., Amazon Web Services). These providers are bound by strict confidentiality obligations and are only permitted to use your data as instructed by us.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• Secure data storage and transfer: We use industry-standard encryption to protect your data during storage and transfer.
• Access control: We limit access to personal information to authorized personnel only and enforce strong authentication measures, such as two-factor authentication (2FA).
• Regular security assessments: We conduct regular security audits and risk assessments to identify and address potential vulnerabilities proactively.
• Employee training: All team members are trained in data protection best practices and are aware of their responsibilities in safeguarding your information.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customers can request the deletion of their data at any time, and we will process the request within 120 days. Upon termination of the agreement between Gamifiera and the merchant, we will delete or return all personal data processed on behalf of the merchant, unless storage is required by law.

Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of the policy.

Contact Us

By using our widget, you agree to the collection and use of your information as described in this Privacy Policy. We take your privacy seriously and will continue to take all necessary measures to protect your personal information.

Effective Date: 2024-06-10